Student Support and Program Coordinator

The Department of Computer Science Office of Undergraduate Programs Virginia Tech is seeking a Student Support and Program Coordinator. Working collaboratively with internal and external stakeholders, this position will develop, facilitate, and manage initiatives, program, and services related to strategic administrative and student support and success.

This position will lead and develop the strategy, facilitation and reporting of support efforts related to:

• a comprehensive student success program for students minoring in one of CS’ minor programs including academic advising, professional development, career exploration, and experiential learning.

• engagement and outreach efforts for currrent students including new student welcome events, commencement receptions, student study breaks, socials, workshops, research talks, mentoring programs, student transition information sessions, etc.

• prospective student engagement including information sessions, open houses, showcases, regional events, national conferences, college fairs, tabling events, etc.

• coordination of CS Student Ambassadors including leadership opportunities, training, and community-building.

• class scheduling, enrollment management, student space management, teaching assistants, student onboarding, transition, career preparation, retention and graduation.

The major areas of responsibility for this role include Student Support, Engagement and Targeted Outreach (45%); Administrative Program Support (50%); and Professional Development (5%);. This position will be housed at the Blacksburg campus of Virginia Tech with opportunities for hybrid work. This position will require periodic on-campus night and weekend work when participating in open houses and other student events.

• Bachelor's degree in education, computer science, engineering, counseling, marketing or a relevant field;

• Program support experience in an academic or professional office environment;

• Demonstrated experience in creating, and facilitating programming for outreach and engagement;

• Demonstrated organizational skills to accommodate multiple priorities;

• Exemplary interpersonal, communication and presentation skills with individuals and large groups;

• Demonstrated experience working effectively with a diverse population, with sensitivity to cultural and ethnic differences, including students, faculty, staff, parents, alumni, and prospective students and their families.

• Ability to work with sensitive information and maintain a high level of confidentiality and discretion in accordance with the Family Educational Rights and Privacy Act (FERPA)

• Knowledge, and experience with applications (Banner, Navigate, Canva, Microsoft Office, SLATE, etc.) including enrollment management, processing and reporting.

• Master’s degree in education, computer science, engineering, counseling, marketing or a relevant field or or a Bachelor’s degree with advanced training and work experience;

• Experience strategizing, developing, facilitating, and reporting on student services in an educational setting;

• Working knowledge of academic advising pillars and standards related to academic programs and student support services;

• Experience with recruitment, admissions, and/or student retention initiatives;

• Experience developing, planning, and executing outreach efforts, events, and other student engagement activities;

• Experience utilizing data and systems to identify audiences for targeted outreach;

• Experience with the execution of social media, marketing, and outreach campaigns;

Regular

$50,000 - $58,000

02/20/2025

The successful candidate will be required to have a criminal conviction check.

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including the Innovation Campus in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous Extension offices and research centers. A leading global research institution, Virginia Tech conducts more than $500 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.