Area Service Delivery Manager-Eastern Region

Title: Area Service Delivery Manager-Eastern Region (Agency Employees Only)

State Role Title: Program Administration Manager II/19212

Hiring Range: $70,000 - $85,000

Pay Band: 5

Agency: Department of Workforce Development and Advancement

Location: See posting details for more information. 

Agency Website: virginiaworks.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

This position plans and directs the delivery of Virginia Works programs and services in the American Job Centers (AJC) located in the designated Workforce Area. Manages the daily office activities related to program, resource and performance management; staffing and professional development; operations; customer service delivery and relations; technology and equipment; employer outreach and job services; and mandatory reporting. Oversees and ensures implementation of the goals and objectives of the Service Delivery Division, which operationally focuses on helping Virginia's employers connect with the workers that they need to do business. As a key liaison to the business community, promotes agency services and programs; conducts employer outreach and training; makes presentations; recommends process improvements; serves on committees and/or boards; and participates in promotional and education events.

Positions are located in the Western Region of VA: Prince George, South Boston, Richmond-Cedar, Prince William, Alexandria, Arlington, Fredericksburg, and Norfolk/ Hampton

Minimum Qualifications

• Knowledge of employment, workforce and job services; management principles and practices; quality assurance standards; the relevant business community and economic indicators; and service delivery models.
• Strong interpersonal, leadership, decision making, program management and evaluation, administrative, facilitation, team building, operations planning, and computer skills (e.g., MS Office Professional).
• Demonstrated ability to manage daily operations of multiple offices and administrative functions (budget, procurement, IT, facilities and HR); resolve complex problems; conduct training and make presentations; contribute to a team environment; manage a successful team of professionals with varied backgrounds and areas of expertise; build and maintain positive working relationships and partnerships internal and external to the agency; implement policies and procedures; collect, analyze and report data; and serve as a liaison to state and local business officials, customers, the public, the media, etc.
• Training and/or experience in public or business administration, education, workforce services, or related field.
• Progressively responsible experience managing completes programs and operations.
• Valid driver's license as frequent statewide and/or overnight travel may be required.

Additional Considerations

• Comprehensive knowledge of employment service issues related to Wagner-Peyser and the Workforce Innovation and Opportunities Act of 2016; state and federal requirements related to workforce services programs; governmental operations; and unemployment insurance programs.
• Experience working as an office manager and/or managing statewide, regional and/or district workforce programs and administrative operations.
• Certified Workforce Development Professional (CWDP) or related certification.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Diversity and inclusivity are at the heart of what we do in Virginia, and the Virginia Works is committed to upholding these values in our employment opportunities across the Commonwealth to people from all backgrounds, including all races, ethnicities, genders, and abilities.

The Department of Workforce Development and Advancement. Is an Equal Opportunity
Employer/Program, and a Virginia Values Veterans certified employer. AmeriCorps, Peace Corps, and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed, emailed, faxed, or hand delivered applications and résumés will not be accepted.
Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. DWDA does not provide relocation assistance, and no salary will be offered outside of the posted salary range / flat rate.
Consideration for an interview is based solely on the information within the application (and/or resume).

You must ensure your application/resume includes the scope of your experience, knowledge, skills, and abilities as it relates to the position you are applying for. Information not stated will not be assumed.
This website will provide a confirmation of receipt when the application is submitted for consideration.

For the status of your application and this position, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via email or telephone.
Auxiliary Aids and Services are available upon request to individuals with disabilities.
Applicants needing accommodations should contact the Human Resource office for additional information.

The DWDA does not provide sponsorship; therefore, applicants must be a citizen or national of the U.S., a Lawful Permanent Resident, or an alien authorized to work in the US.

NOTICE: VEC will record information from each new employee’s Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: Human Resources / Recruitment

Phone: For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account. We do not provide application status updates via phone

Email: careers@vec.virginia.gov for recruitment related questions. Emailed applications, resumes, or cover letters will not be accepted. For the most up-to-date status of your application, please refer to your Jobs.Virginia.Gov account.

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.