COMMUNICATIONS OPERATOR

Title: COMMUNICATIONS OPERATOR

State Role Title: 

Hiring Range: Negotiable, commensurate to experience

Pay Band: 3

Agency: Dept Behavioral Health/Develop

Location: Eastern State Hospital

Agency Website: https://dbhds.virginia.gov/facilities/esh/

Recruitment Type: General Public - G

Job Duties

Eastern State Hospital (ESH), located in Williamsburg, Virginia, was founded in 1773, with a well-intentional emphasis on community focused mental health care. This state of the art campus, situated on 500 acres, consists of two patient care buildings with 300 patients, and a highly skilled staff of over 900. Eastern State Hospital is part of the Department of Behavioral Health and Developmental Services(DBHDS) system, and is accredited by the Joint Commission.

ESH invites applications for the position of the COMMUNICATIONS OPERATOR (Emergency Coordinator I).

The Communications Operator provides a customer service oriented central reception function for the hospital that disseminates routine and emergency incident information 24 hours a day / 7 days a week. This position mobilizes emergency services and personnel in response to crises involving life or property.

Successful candidate should possess:

• Proficiency in the use of Microsoft Office computer programs, online and computer data entry.
• Customer service oriented.
• Ability to use a multi-line telephone system.
• Ability to be flexible an able to work rotating shifts as well as weekends, holidays and occasional overtime.
  

SCHEDULE: Rotating shifts to include some weekends and holidays. NOTE: This position requires availability for all three shifts (1st, 2nd & 3rd).

Multiple positions may be hired from this posting.

Minimum Qualifications

• Experience in the utilization of Microsoft Office Suite programs and computer data entry.
• Experience operating a multi-line phone system / switchboard / call center.
• Experience using law enforcement / two-way radio equipment and dispatching calls and monitoring fire alarm systems.
• Must be available to work rotating shifts to include some weekends, holidays, and occasional overtime. NOTE: requires availability to work all three shifts (1st, 2nd & 3rd)
  

Additional Considerations

• Experience working in a hospital setting.
• Experience working in DOC Control Center or a similar setting that required you to monitor a CCTV video monitoring system.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

This position is considered essential personnel and would be required to work in the event of an emergency, pandemic, or facility need. All ESH positions may be required to work different shifts to include nights, weekends, and holidays, and/or overtime as requested, in the event of an emergency.

EASTERN STATE HOSPITAL only accepts online applications via PAGEUP. Resumes and other documents may accompany the application but will not serve as a substitute for an application. Faxed, e-mailed or mailed applications will not be accepted. Please refer to your PAGEUP account for the status of your application and this position. This posting will remain open for a minimum of five (5)business days.

EASTERN STATE HOSPITAL offers a comprehensive benefit package to include your choice of four health insurance plans, paid life insurance and retirement plans, 12 paid holidays, annual and sick leave.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disabilities Act. Contact Human Resources at (HR Rep phone # 757-208-7717) for assistance. Minorities, Individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TTY.

EASTERN STATE HOSPITAL is an Equal Opportunity Employer. Employment opportunities are open to all regardless of race, sex, color, national origin, religion, sexual orientation, gender identity, age, veteran status, political affiliation, genetics or disability.

DBHDS is a healthcare organization and must comply with the federal Centers for Medicare and Medicaid Services (federal CMS)guidance on Omnibus COVID-19 Health Care staff Vaccination Regulation which requires vaccination of all employees or an exemption.

A job offer of employment is contingent upon the candidate meeting these guidelines as a condition of employment.

Contact Information

Name: DEPARTMENT OF HUMAN RESOURCES

Phone: PLEASE CHECK APPLICATION FOR STATUS UPDATE

Email: EMAILED APPLICATION MATERIALS NOT ACCEPTED

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.