Special Registration Program Manager

Title: Special Registration Program Manager

State Role Title: Gen Admin Supv I/Coord I

Hiring Range: $61,470 - $70,690

Pay Band: 4

Agency: Department of Motor Vehicles

Location: SPECIAL PLATES

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public

Job Duties

The Special Registration Office Manager oversees the operations of the Special Registration Work Center, managing high-volume processes such as remittance processing, personalized plate applications, and compliance-related escalations. This role provides leadership, ensures adherence to regulatory and policy standards, and drives process improvements to meet departmental goals. Responsibilities include supervising staff performance, overseeing financial reconciliations, maintaining inventory accuracy, and collaborating with leadership to enhance service delivery.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• In-depth knowledge of DMV registration policies, remittance processing, and compliance standards.
• Proficiency in team supervision, workflow optimization, and quality assurance practices.
• Strong problem-solving and analytical skills for operational oversight and process improvement.
• Effective communication skills for engaging with staff, leadership, and external stakeholders.
• Experience managing operations in a regulatory or administrative environment, including staff supervision and process improvement.

Additional Considerations

• Familiarity with DMV systems, including financial reconciliation and document management platforms.
• Experience in leading strategic initiatives and managing high-volume transactions.
• Progressive experience in DMV-related roles, focusing on registration and remittance operations.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify

Background Check: Must pass a fingerprint-based background check.
Licensure: Must possess a valid driver’s license with no less than 6 demerit points and no major convictions.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.

Contact Information

Name: DMV Employment

Phone: 804 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.