Customer Service Technician (Document Prep - Part-time) - Gate City Multi-hire

Title: Customer Service Technician (Document Prep - Part-time) - Gate City Multi-hire

State Role Title: Admin and Office Spec III

Hiring Range: $19.72 (Hourly/Wage)

Pay Band: 3

Agency: Department of Motor Vehicles

Location: GATE CITY CSC

Agency Website: dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Join the DMV Team!
The Virginia DMV seeks a service-driven, detail-oriented professional to join our Gate City Customer Service Center as a Part-Time Customer Service Technician. In this role, you’ll provide front-line customer support, ensure compliance with policies and regulations, and help Virginians access the essential services they need.

What You’ll Be Doing:
As a Customer Service Technician, your primary focus will be ensuring accuracy and quality in the work processed at our Customer Service Centers. You’ll play a key role in supporting DMV operations by:

• Performing liability audits on customer transactions to ensure accuracy and compliance.

• Review entries in our automated system and flag any critical errors for management follow-up.

• Logging findings using an automated tracking form helps keep service standards high and operations running smoothly.

But that’s not all—this is a dynamic position where every day brings something new. You may also:

• Assist customers in person by reviewing, analyzing, and processing a wide range of transactions such as vehicle registrations, titling, tax collection, and issuing driver’s licenses and IDs.

• Use a variety of systems and tools, including cash drawers, credit card machines, and DMV computer modules.

• Administer vision screenings and both written and electronic driving tests.

• Ensure that all services are completed per state and federal guidelines.

We provide comprehensive training to help you succeed in every part of this role, even if you're new to DMV processes or auditing tasks.

We’d love to hear from you if:

• You enjoy helping people and solving problems.

• You are detail-oriented, reliable, and ready to learn.

• You’re looking for a job that’s more than just a job—a chance to grow, serve your community, and be part of a supportive team.

This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

Why DMV?
The Virginia DMV proudly serves over 6.2 million drivers and 8.4 million registered vehicles. We also support a wide range of businesses and government agencies. Our team lives by our core values—Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT)—in everything we do.

Ready to Start Your Journey?
If you're passionate about public service, eager to learn, and looking for a role with real growth potential, we’d love to hear from you!

Minimum Qualifications

• Customer service experience working in a fast-paced environment.
• Keyboarding proficiency and use of automated systems.
• Excellent oral and written communication skills.
• Experience with standard business practices.
• Flexibility to work M-F and Saturday.
• Strong organizational, time management, problem-solving, and multitasking skills.
• Must have attention to detail, accuracy and complete assignments on time.
• Must have a valid VA Driver’s License with a driving record that reflects a sense of responsibility for highway safety and concern for the law. The driving record should have a point balance of less than 6 demerit points and no major convictions.
• Experience working in a team or group environment.
• Can lift 10 – 25 pounds.

Additional Considerations

• Experience in data processing
• Experience with beginning-level auditing processes.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, DMV will be alerted of any convictions for moving violations, including suspension of license.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to assess your skills in the screening process properly. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Contact Information

Name: DMV Employment

Phone: (804) 367-0528

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.