Director, Administrative Services

Title: Director, Administrative Services

State Role Title: 

Hiring Range: $117,000 - $134,550

Pay Band: 6

Agency: Department of Motor Vehicles

Location: Richmond, VA

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

With over 100 years of serving the commonwealth, DMV has more daily face-to-face contact with Virginia’s citizens than any other state agency. DMV also serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments and non-profit organizations.
We strive to provide customers with the information they need to comply with state laws and regulations; to ensure the accurate, secure and efficient issuing of customers’ credentials; and to improve the safety of Virginia's highway system.

Always Driving Forward
Are you a champion of innovation and a visionary leader? At the Virginia DMV, we are Always Driving Forward—committed to working smarter, faster, and more efficiently to serve our citizens. If you’re ready to make a meaningful difference and lead us into the future, this is the opportunity you’ve been waiting for.

Job Description
The Virginia Department of Motor Vehicles (DMV) is looking for a dynamic, strategic, and results-oriented Director to lead our Administrative Services Department. In this key leadership role, you will oversee critical operations including mailing, printing, warehousing, and distribution, ensuring seamless efficiency and strict compliance with DMV policies as well as federal and state regulations. The ideal candidate will be a proactive change agent, driving process improvements, optimizing resources, and fostering high-performing teams to support the DMV’s mission of delivering exceptional service to Virginia’s citizens.

Responsibilities Include:
• Setting clear performance goals aligned with organizational objectives, ensuring employees understand their roles and expectations
• Managing warehouse inventory, including receiving, storage, rotation, and distribution, ensuring compliance with DMV policies as well as addressing critical issues if needed
• Developing and managing budgets, monitor expenditures, and authorize payments to ensure financial efficiency and compliance
• Conducting regular audits to evaluate compliance with DMV policies, federal/state regulations, and operational standards
• Overseeing relationships with external vendors, including UPS, FedEx, Pitney Bowes, USPS, and other third-party courier services, ensuring operational alignment and quality service
• Overseeing the Warehouse, Mail Services, Print Services, and Inserter Operations, ensuring production remains on schedule and in compliance with DMV procedures and state/federal regulations

Minimum Qualifications

• Proficiency in managing data entry, analysis, and report preparation for regulatory compliance using PC applications.
• Proven ability to coordinate multiple teams and stakeholders to achieve high performance and compliance with state and federal regulations.
• Experience optimizing processes, layouts, and workflows, and implementing sustainability initiatives in production and distribution operations.
• Experience managing vendor relationships, including negotiating contracts for purchasing, repairing, or replacing specialized equipment in transportation settings.
• Experienced in preparing and managing budgets to meet regulatory requirements.
• Hands-on experience in inventory control and warehouse management, including multi-location distribution systems and/or high volume printing/mail operations.
• Supervisory experience in managing teams, providing training, and conducting performance evaluations.
• Experienced in project planning, timeline management, and procurement.
• Must possess a valid driver's license with a driving record that reflects responsibility and adherence to highway safety standards with no more than 6 demerit points.

Additional Considerations

• Familiarity with DMV systems (e.g., CSS, OnBase, MoveIt).
• Background in government or public sector roles, particularly in transportation, enforcement, or technical operations.
• Leadership experience in cross-training staff across printing, mailing, and warehousing functions.
• Experience in optimizing warehouse layouts, workflows, and implementing sustainability initiatives in production and distribution operations.
• Lean Six Sigma Certification


Make Your Impact
As a vital member of the agency’s leadership team, the Director of Administrative Services will play a central role in shaping innovation and strategy that align with the agency’s long-term vision while elevating the experience of the customers we serve. This is a unique opportunity to lead with bold ideas, champion transformative change, and make a lasting, positive impact on the agency and the community.

Apply today! Interested candidates must submit a state application online. Resumes and cover letters are optional but encouraged. The application deadline is July 21, 2025.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Pursuant to Sections 2.2-3114 and 2.2-3115 of the Code of Virginia, this position has been designated as requiring you to disclose your financial interests. Financial interests shall be disclosed as a condition of employment and thereafter as required. The mechanism you will use to disclose these interests is called Statement of Economic Interests (SOEI). 

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance. 
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: Employment

Phone: (804) 997-3020

Email: employment@dmv.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.