Director of Student Support Services

Job Description:

• Great Expectations Program
• Single Stop Program
• Office of Disability Services
• Mental Health and Wellness Services
• Benefit Screening Services
• Career Support
• Student Conduct & Advocacy

Minimum of five (5) years of leadership experience in student support services, student affairs, or a related field in higher education. Demonstrated success managing diverse student support programs such as foster youth support, disability services, mental health counseling, and benefit access programs. Strong foundation in student development theory, trauma-informed practices, and holistic student success frameworks. Experience with behavioral threat assessment, crisis intervention protocols, and restorative approaches to student conduct. Familiarity with federal and state regulations affecting student support services, including ADA. Understanding of integration of career readiness into student services. Visionary leadership with the demonstrated ability to develop and implement cross-functional strategies that support student retention, well-being, and completion. Exceptional interpersonal and communication skills to effectively advocate for students and collaborate with internal and external stakeholders. Strategic thinking and organizational agility in managing budgets, personnel, and resources in a student-centered environment. Proficiency with student information systems, case management software, and CRM platforms used in higher education. Ability to lead staff development initiatives and foster a collaborative, innovative, and accountable team culture.

Knowledge of public assistance programs and student case management. Knowledge of ADA compliance and trauma-informed care. Experience developing outreach initiatives for a variety of student populations. Ability to implement technology-driven student support solutions. Management/supervisory experience.