Event Support Technician (W3404)

Title: Event Support Technician (W3404)

State Role Title: Computer Operations Techn I

Hiring Range: $17.00 - $22.00 per hour

Pay Band: 3

Agency: Southwest VA Higher Educ Ctr

Location: Southwest Va Higher Ed Center

Agency Website: https://www.swcenter.edu

Recruitment Type: General Public - G

Job Duties

The Southwest Virginia Higher Education Center is seeking applicants to fill an Event Support Technician position in our IT Department.

This is a wage (hourly) position with no benefits.

Core responsibilities for the position include: Setting up and configuring audiovisual equipment in diverse settings such as meeting rooms, classrooms, and event spaces. This entails ensuring the proper functioning of projectors, screens, speakers, microphones, and video conferencing systems to meet the specific requirements of each event or session. Assist with installing new AV equipment according to provided specifications, following meticulous procedures for mounting projectors, speakers, and screens securely, routing cables neatly, and connecting equipment to appropriate power sources and control systems. Responding promptly to service requests and troubleshooting calls, providing technical assistance and guidance to users on operating AV equipment effectively, including offering basic troubleshooting steps and usage instructions. Assisting with inventory and surplus of equipment. Provide basic maintenance support.

Minimum Qualifications

Proficiency in setting up, operating, and troubleshooting audiovisual equipment, and preferably prior experience in related roles. Candidates should possess strong communication skills to interact effectively with clients and colleagues, as well as problem-solving abilities to address technical issues promptly. Attention to detail is crucial for following installation procedures accurately and maintaining organized documentation. Additionally, a customer service-oriented attitude is important for providing excellent support to end-users.

Additional Considerations

Demonstrate proficiency in AV equipment setup, troubleshooting, and system integration, coupled with strong interpersonal skills for effective client interaction and project management capabilities. Continuously learn and develop professionally with a commitment to excellence and innovation in audiovisual and information technology.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Finalists for this position will be required to undergo a criminal history background check search.

Must be able to work a flexible schedule that includes days, nights, and weekends.

You may apply for this position at http://jobs.virginia.gov. AMERICORPS, PEACE CORPS, AND OTHER NATIONAL SERVICE ALUMNI ARE ENCOURAGED TO APPLY. More information is also available at https://www.swcenter.edu/about-us/employment/ .

State applications will only be accepted as submitted online by 11:55pm on the closing date through the Recruitment Management System (RMS). Applications submitted via email, postal mail, fax, or in person will not be considered. Applicants are expected to fully represent qualifications and work history on the state application form, and or in resumes. The decision to interview an applicant is based on the information provided in the application, resume, or other relevant documents provided; therefore, it is essential for applicants to supply detailed information. Submitting an incomplete state application/resume, or a state application/resume lacking in detail, may impact your interview eligibility. This website will provide a confirmation of receipt when the application is submitted successfully. Please refer to “Your Application” in your RMS Account to check the status of your application for this position.

“The Southwest Virginia Higher Education Center is dedicated to recruiting, supporting, and maintaining a competent and diverse work force”

Equal Opportunity Employer

Contact Information

Name: Taris Harmon

Phone: 804-292-6482

Email: taris.harmon@dhrm.virginia.gov

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.