Floris Server

Title: Floris Server

State Role Title: Food Service Technician I

Hiring Range: $2.75 per hour + tips

Pay Band: 1

Agency: Virginia Museum of Fine Arts

Location: MAIN MUSEUM

Agency Website: vmfa.museum

Recruitment Type: General Public - G

Job Duties

At the Virginia Museum of Fine Arts (VMFA), we create unique dining experiences.

Floris is an intriguing and inviting experience based around the traditions and habits of tea and high tea service around the world. We aim to bring a refreshed interpretation of what a tearoom can be. Our rotating menu is inspired by various tea-centric culinary regions, and we feature expertly curated teas from minority and women-owned Virginia tea vendors. We strive to bring new life and meaning to a community-driven tearoom for the diverse and culturally thriving community of Richmond.

When dining at the tea room, every aspect of the meal is a touchpoint, a foundational pinning, evoking the right ambiance, feeling, and desired energy. Our dedicated service professionals bear witness and make possible some of the best days ever for our guests.

“…people will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – Maya Angelou

We welcome applications from skilled service professionals who are team-centric and positively energetic to join the museum as a Floris server.

This is a non-exempt position without benefits, eligible to work up to approximately 28 hours per week on average and up to 1,450 hours annually (May 1 – April 30).

Why Join the VMFA Team?


Flexible Scheduling

The team works to provide reasonable and advanced-scheduling notice to staff within the agreed upon availability.


Team-centric

Work with people whose talents shine not only at work but also beyond work hours. Many of our staff are creatives who find an ease in serving others, have an eye for the details, and enjoy the flexibility this position offers.


Mission-Driven

Revenue from our restaurants and other Enterprise operations directly supports museum operations. VMFA is the only art museum in the United States that is open 365 days a year with free general admission. Our purpose is to collect, preserve, exhibit, and interpret art and to encourage the study of the arts.


Professional Environment

Professionalism is a key tenet in our workplace. We treat each other no less than how we treat our guests. Come create career-supportive relationships with some of the best service professionals in the industry. Learn and grow with us.


Perks

All VMFA staff enjoy free admission to special exhibitions, previews of special exhibitions, employee pricing for select museum programs and classes, and discounts at Amuse, Best Café, the tea room, and the VMFA Shop.


About the Work

The work is straightforward, working together to offer an elevated dining experience. Here is how our tea room servers accomplish this as a team:

Greets guests with a friendly and welcoming demeanor. Accurately accepts customer’s food and drink orders.

Serves patrons food and beverages.

Accurately communicates guest’s order to chefs. Collects payment from guests.

Assists in setting tables and rearranging the dining area to accommodate larger groups, private parties or as needed.

Delivers a memorable dining experience by resolving all customer issues promptly. Provides attentive service to diners, like refilling drinks as needed and checking their needs during meals.

Maintains table settings to include replenishing utensils, filling water glasses, removing courses as completed.

Anticipate and accommodate guest needs, respond to requests in a professional and polite manner.

Performs some cleaning duties, such as at the service station, around the kitchen and in the dining area.

Minimum Qualifications

Excellent interpersonal skills and the ability to demonstrate a professional demeanor with guests and other employees.

Ability to read, comprehend and follow basic restaurant floor plan, menus and instructions.

Ability to multitask, solve problems and make sound decisions in an ever changing restaurant landscape

Ability to remain calm, professional and gracious in a fast paced, high-pressure environment.

Ability to maintain a professional demeanor and appearance during service.

Ability to be prompt and punctual to scheduled shifts.

Ability to use fine and gross motor skills; finger and hand dexterity; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; talk and hear; and taste and smell.

Ability to stand or walk for up to 10 hours.

Ability to lift or move up to 40 pounds.

Ability to maintain knowledge of menu items and ingredients.

Ability to handle money accurately.

Additional Considerations

Prior fine dining or food service experience, particularly in fast-paced restaurants.

Knowledge of ABC best practices and regulations; RSVP or TIPS training. Knowledge of fine dining, tea, beer, wine and food.

ServSafe Food Handler’s certification.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidates must pass a criminal history background check.

Please submit three (3) references. Provide full name, phone number and email address. References may be attached in a separate document in the “other” field in the portal; or they may be included with the resume or cover letter. Professional references are preferred. Other reference types will also receive consideration. References should be able to attest to your knowledge, skills, and abilities, especially qualifications relevant to the position for which you are applying.

Interested individuals must submit an online application. Posting will close at 11:59 on the designated closing date.

Contact Information

Name: Human Resources Services

Phone: please email

Email: recruitment@vmfa.museum

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.